FAQs

Highland Forge Collections bundles the most popular drapery hardware items from our Custom site into easy-to-order packages with fewer customization options. You can expect the same high-quality and craftsmanship! Products from Collections and Custom cannot be combined in the same shopping cart. Also note that while pictured, drapery is not included with any Collection.

Our products are handcrafted and finished at our facility in Atlanta, GA by a skilled team of fabricators.

Our production lead times are currently 3-4 weeks. UPS Ground Shipping typically takes 1 to 5 business days depending on your location. You will receive an automated email with a UPS tracking number when your order ships.

We do, but please be aware that shipping to Hawaii, Alaska, Canada, or other foreign countries may incur additional shipping charges.

All our hardware is powder-coated. Powder-coating creates a durable, scratch resistant surface. It is an earth-friendly process that does not create any VOCs! Available finishes include Iron Black, Dark Bronze, Antique Brass, and Satin Nickel. Visit our Finishes page to order samples.

Yes! The Argonne Collection includes rods with curved French returns. Length is defined as the distance from the outside edge of one curved return to the outside edge of the other curved return. Unlike many on the market, our curved French returns have tight bends with zero deformity.

Never! All rods are cut to length. Rod lengths over 93” are spliced in half and include an internal splice connector. The hairline seam where the rod segments join is hidden by the center support bracket. Once installed, it looks like one continuous rod and will not sag! Visit our Tips & Resources page for additional information on our splicing system.

Rod lengths can be specified to the 1” with a maximum length of 160”. Rods lengths over 80” include a center support bracket. Rods lengths over 93” are spliced in half and include an internal splice connector. Note that finials add length to the rod ends. Visit our Tips & Resources page for additional information on finial lengths.

We offer the following rod diameters: ¾”, 1”, and 1 ¼”. ¾” offers a slim look while 1 ¼” offers an elegant “high-strength” look. Determining factors often include ceiling height and aesthetic preferences. If your rod length is close to 80” or 160” and you are hanging heavy panels, please consider a minimum rod diameter of 1”.

They are included. The Argonne Collection includes 2 Post brackets to mount the curved French returns, while the other Collections with finials include 2 Standard Single brackets. Any rod exceeding 80” will also include a Center Single bracket. Please visit the Tips & Resources page for more information on bracket dimensions.

Every order includes 2 wood screws per bracket. If purchased, the order will also include 2 SnapToggle anchors and machine screws per bracket. Wood screws are great for mounting into wood and SnapToggle anchors are great for mounting into hollow drywall, plaster, and other surfaces. It is very important to use the appropriate mounting hardware. Visit our Tips & Resources page for additional information, or feel free to contact us at (404) 752-7555 or sales@highlandforge.com.

Every situation is different, but it is common for functional drapery to be 1.5x to 2x the length of the rod with a ring placed every 5” to 7”. Consider consulting with your drapery provider to determine an exact ring count.

Please visit our Custom site to purchase additional rings. The ring sizes and finishes are the same as the Collections site. Buy 1 ¼” rings for a ¾” diameter rod, 1 ½” rings for a 1” diameter rod, or 2” rings for a 1 ¼” diameter rod. Rings are typically in stock and ship within a business day.

Please visit our Tips & Resources page for detailed installation instructions and suggestions.

We can! Need a rod longer than 160”? A different rod diameter or finish? A mitered French return? Other bracket or finial styles? Stainless steel for outdoor applications? A double rod, corner rod, or bay rod? Visit our Custom site or contact us at (404) 752-7555 or sales@highlandforge.com.

Let us know and we will work as quickly as possible to get you replacement hardware.

Orders are often shipped in multiple boxes and for reasons beyond our control, UPS may deliver boxes at different times. The UPS tracking number we provided by automated email is linked to all boxes in your order. If you have all boxes and are still missing something, let us know and we’ll get you those parts as soon as possible.

We do not offer returns on rods due to their custom lengths. Brackets, finials, rings, and wands can be returned to us at the customer’s expense. We will only refund items returned to us in perfect condition.